1. Will the package be discreet?

Yes, all orders are shipped in plain, unmarked packaging with no indication of the contents or our brand name.

2. Do I need an account to place an order?

No, you can check out as a guest without creating an account.

3. How much is shipping?

We charge a flat shipping rate of £10 across the UK and Europe, no matter how many items you order.

4. Where do you deliver?

We deliver across the entire United Kingdom and all European Union countries.

5. How long does delivery take?

Orders are processed in 1–2 business days. UK deliveries usually arrive in 3–5 days, while EU deliveries take 3–5 days.

6. Can I return a product?

Yes, returns are accepted within 14 days only if the product is broken or defective. Return shipping must be paid by the customer.

7. Are the items sealed and hygienic?

Absolutely. All items are factory-sealed and packaged to meet the highest hygiene standards.

8. What payment methods do you accept?

We accept credit/debit cards, PayPal, and secure checkout methods for fast and safe payment.

9. Is your website secure for payment?

Yes, our store uses SSL encryption and PCI-compliant payment gateways to ensure your information is safe.

10. What if I received a damaged product?

If your product arrives damaged, please contact us within 48 hours of delivery and we’ll assist you with a replacement or refund.

11. Are your products legal to buy in the UK/EU?

Yes, all our products are 100% legal to buy and use across the UK and European Union.

12. Will the charge on my card be discreet?

Yes. Your payment will appear under a generic name that does not mention adult products or our brand.

13. Do you offer tracking for orders?

Yes, once your order ships, you’ll receive a tracking number by email.

14. Can I cancel or change my order after it’s placed?

We process orders quickly. Please contact us immediately if you need to cancel or change anything. We’ll do our best to assist.

15. Do you restock sold-out products?

Yes. If a product is out of stock, feel free to contact us or use the “Notify me” button to be alerted when it’s back.